Returns and Shipping

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable)

  1. Book with obvious signs of use
  2. CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  3. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  4. Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at paulhonnen@pollentec.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at paulhonnen@pollentec.com and send your item to: 22432 N 48th Street, Phoenix AZ 85054, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

PollenTec Order Cancellation Policy

Order cancellations must be made prior to order shipment.

Freight or cancelled damage policy

PollenTec will assume all responsibilities on damaged orders arriving to customers. Please notify PollenTec within THREE (3) days of receiving damaged merchandise.

Easy Returns and Exchanges

If something isn’t quite right with your order, we will work with you to make your return or exchange as easy as possible..

Refunds and Exchanges

If necessary, any unused product may be returned within 30 days of receipt for a refund or exchange, excluding shipping and handling. The buyer is responsible for any shipping charges when sending items back to PollenTec – we do not provide prepaid labels or reimburse shipping costs.

Address For Refunds/Exchanges

PollenTec – Returns / Exchanges 22432 N 48th Street Phoenix, AZ 85054

Packages must be returned freight prepaid. We cannot accept C.O.D. deliveries. PollenTec can only accept packages with a return address. For your protection, we suggest sending your return via insured parcel post or other traceable method.

Shipping Policy

To return your product, you should mail your product to: 22432 N 48th Street, Phoenix AZ 85054, United States You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.